Privacy policy

Privacy Policy

Last Updated: December 19, 2025

rofmia (“we,” “us,” or “our”) operates our physical store and this website, including all related information, content, features, tools, products, and services (collectively, the “Service”). We provide a curated shopping experience for our customers through this Service.

Our online store is hosted by Shopify, and we operate the Service through Shopify’s platform.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or use the Service, purchase products, engage in transactions, or otherwise communicate with us.
If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy shall prevail.

By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

1. Personal Information We Collect and Process

In this Privacy Policy, “personal information” means information that identifies, relates to, or can reasonably be associated with a particular individual.
It does not include anonymized or de-identified information.

Depending on how you interact with the Service, your location, and applicable laws, we may collect or process the following categories of personal information (including inferences drawn from such information):

Contact Information

Name, address, billing and shipping address, telephone number, email address.

Financial Information

Credit or debit card details, payment information, transaction details, payment method, payment confirmation.

Account Information

Username, password, security questions, preferences, and settings associated with your account.

Transaction Information

Products viewed, items added to cart, wishlists, purchase history, returns, exchanges, cancellations, and other order-related information.

Communications with Us

Information contained in inquiries, customer support messages, reviews, surveys, or other communications.

Device Information

Details about the device, browser, and network you use; IP address; cookie identifiers; and other unique identifiers.

Usage Information

Access times, viewed pages, navigation paths, click history, and other interactions with the Service.

2. Sources of Personal Information

We collect personal information from the following sources:

Directly from You

Information you voluntarily provide during account registration, shopping, contacting us, submitting forms, completing surveys, posting reviews, or otherwise interacting with the Service.

Automatically Through the Service

Information collected via cookies, tracking technologies, and your device when you browse or use the Service.

From Service Providers

Third-party providers performing functions such as payment processing, shipping, data analytics, marketing, customer support, fulfillment, and storage may collect and share personal information with us.

From Partners or Other Third Parties

Marketing partners, advertising networks, social media platforms, and others may share information as permitted by law.

3. How We Use Personal Information

Depending on your interactions with the Service, we may use your personal information for the following purposes:

(1) Providing, Customizing, and Improving the Service

  • Processing and fulfilling orders, handling payments, shipping products, and managing returns or exchanges

  • Creating, maintaining, and managing accounts

  • Recommending products based on browsing or purchase history

  • Improving the Service and developing new features

  • Responding to inquiries and processing reviews

(2) Marketing and Advertising

  • Sending marketing communications, promotions, and updates via email, SMS, or postal mail

  • Displaying advertisements based on browsing or purchase history across the Service and external sites

  • Measuring the effectiveness of advertising campaigns

You may opt out of promotional emails at any time using the unsubscribe link included in such messages.

(3) Security and Fraud Prevention

  • Authenticating accounts and detecting unauthorized access

  • Identifying, investigating, and preventing fraud, illegal activities, and harmful behavior

  • Protecting the security of the Service and our customers

(4) Communications with You

  • Responding to inquiries and customer support requests

  • Sending essential notifications regarding orders, deliveries, or Service updates

  • Maintaining ongoing customer relationships

(5) Legal Compliance and Dispute Resolution

  • Complying with applicable laws

  • Responding to lawful requests from law enforcement or government agencies

  • Managing disputes, enforcing our rights, and investigating policy violations

4. Disclosure of Personal Information to Third Parties

We may disclose personal information to third parties for legitimate business purposes consistent with this Privacy Policy.

Shopify and Other Service Providers

Entities providing hosting, IT management, payment processing, data analytics, customer support, fulfillment, shipping, cloud storage, and related services.

Marketing and Advertising Partners

Email marketing services, advertising networks, and social media platforms.
Their use of your information is governed by their own privacy policies.
Depending on your location, you may have the right to opt out of targeted advertising (see Section 9).

With Your Instruction or Consent

For example, providing shipping information to a gift recipient or connecting through social login features.

Within Our Corporate Group

Personal information may be shared with affiliates where applicable.

Business Transactions

In the event of mergers, acquisitions, asset transfers, reorganizations, or bankruptcy proceedings.

Legal Obligations and Protection of Rights

To comply with subpoenas or court orders, or to protect our rights, property, safety, and that of users or others.

5. Relationship with Shopify

The Service is hosted by Shopify, which collects and processes personal information to operate and improve its platform and to support our store.
Information you provide may be stored or processed outside your country and shared with Shopify or third parties where necessary.

Shopify may also use personal information from interactions with our store and other merchants to enhance Shopify’s services overall.
In such cases, Shopify acts as an independent data controller, responsible for handling data subject rights related to its own processing.

For more information on how Shopify uses personal information and your rights regarding Shopify’s processing, please consult the Shopify Privacy Policy and Privacy Portal.

6. Links to External Sites and Services

The Service may contain links to websites or platforms operated by third parties.
We are not responsible for the privacy practices, security measures, accuracy, or content of such external sites.

Information you post publicly on social networking services or other public/semi-public platforms may be visible to others, and we cannot control such disclosures.

7. Children’s Personal Information

The Service is not intended for children under the age of majority in your jurisdiction, and we do not knowingly collect personal information from such children.

If you believe your child has provided personal information to us, please contact us using the information below. We will take appropriate steps to delete the information if necessary.

As of the effective date of this Privacy Policy, we have no actual knowledge of selling or sharing the personal information of individuals under 16 years of age, as defined by applicable law.

8. Data Security and Retention

We take reasonable physical, technical, and organizational measures to safeguard personal information, but no security system is completely secure, and we cannot guarantee absolute protection.

Information transmitted to us may not always be secure in transit.
For sensitive data such as credit card information, we recommend using secure communication channels.

We retain personal information for as long as necessary to:

  • Manage accounts and transactions

  • Provide and improve the Service

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements and policies

Information that is no longer needed will be deleted or anonymized.

9. Your Rights and Choices

Depending on your location and applicable law, you may have some or all of the following rights:

Right of Access

To request access to the personal information we hold about you.

Right to Deletion

To request the deletion of your personal information (subject to legal exceptions).

Right to Correction

To request correction of inaccurate or incomplete personal information.

Right to Data Portability

To receive a copy of your personal information or request its transfer to another service, where technically feasible.

Right to Opt Out of Sale/Sharing for Targeted Advertising

In certain regions, you may opt out of:

  • the “sale” of personal information,

  • the “sharing” of personal information for targeted advertising, or

  • certain types of profiling.

If your browser supports Global Privacy Control (GPC) signals, we will treat recognized signals as requests to opt out, where required by law.

Marketing Communication Preferences

You may opt out of promotional emails at any time using the unsubscribe link.
Transactional emails (order updates, service notices) will continue to be sent.

Additional Rights for Residents of the EEA or the UK

If you live in the European Economic Area (EEA) or the United Kingdom, you may also have:

  • Right to Restrict Processing

  • Right to Object to Processing

  • Right to Withdraw Consent (when processing is based on consent)

Withdrawal of consent does not affect the lawfulness of prior processing.

You may contact us to exercise these rights.
Requests related to Shopify’s processing should be submitted directly through the Shopify Privacy Portal.

We do not discriminate against individuals who exercise their privacy rights.
We may require identity verification and, in the case of an authorized agent, proof of authorization as permitted by law.

10. Complaints

If you have concerns or complaints about our handling of personal information, please contact us first. We will respond in good faith.

Depending on your location, you may have the right to file a complaint with your local data protection authority if you are unsatisfied with our response.

11. International Transfers

We may transfer, store, and process your personal information outside your country of residence, including to locations where Shopify or other service providers operate.

For transfers from the EEA or the UK to countries without an adequacy decision, we implement legally recognized safeguards such as the EU Standard Contractual Clauses (SCCs) or their UK equivalents.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to operational, legal, or regulatory reasons.

Revisions will be posted on this page with an updated “Last Updated” date.
For significant changes, we will provide additional notice as required by law.

Continued use of the Service after such changes constitutes acceptance of the revised Privacy Policy.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

rofmia
Email: info@rofmia.com
Address: 2-8-9 Otabommachi, Minokamo-shi, Gifu 505-0042, Japan
Phone: +81-574-49-6231

For purposes of applicable data protection laws, we are the data controller of your personal information.